Track my delivery
To track your order, you connect to your customer area, all your orders are listed.
If you did not create a customer account at the time of your order and continue as a visitor, you can create an account using the address you gave us for your order, and it will show up in your new account.
What delivery methods are available to me?
+
-
For a delivery in France, you can choose a home delivery via Colis Privé (normal delivery), Chronopost (express delivery) or Mondial Relay.
For the Euro zone, as well as for the United Kingdom and Switzerland, via Colissimo (normal delivery), DHL (express delivery) or Monial Relay
For the rest of the world, we offer delivery via DHL (express delivery).
What are the delivery costs?
+
-
Delivery costs vary according to the amount of your order, the carrier selected, and the destination of your package. Delivery is free from 90€ of purchase via Mondial Relay, in Metropolitan France. Otherwise :
For metropolitan France, 4€ for a Mondial Relay delivery, 6€ for a normal home delivery, 10€ for an express delivery.
For the Euro zone, the United Kingdom and Switzerland, 6€ for a Mondial Relay delivery, 10€ for a normal home delivery and 20€ for an express delivery.
For the rest of the world,20€ with Express delivery
What are the delivery times?
+
-
For a normal delivery or Mondiale Relay, your package will be shipped within 48 hours.
For an Express delivery, it will be shipped within 24 hours in France, in the Euro zone and in the UK and Switzerland. For a world delivery, it will be shipped within 48h.
Can I have my order delivered abroad?
+
-
Yes, we deliver to all countries in the world! You can find information about delivery times and costs above, under the relevant questions.