Return my order
You have 30 days to send it back to us free of charge from Metropolitan France, Belgium or Luxembourg. We take care of the returns for refund or exchange (the first one only).
Your order must be returned in perfect condition (e.g. nickel inner and outer soles), in the original box with a cork bag and soles. A little extra for Parisians, a courier service is available!
Put # in front of your order number.
And if you want the cork soles in another size, remember to make the request on the app and return them!
Please note that after issuing the return slip, you have one week to deposit your package.
How long can I return?
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You have 30 days to return a product that does not suit you. This period starts from the date of receipt of your package (exception made during the end of the year when orders placed between November 1 and December 20 can be returned until January 15 of the following year).
How long does it take to get my money back after I return?
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The refund is made within 15 working days by re-crediting your credit card or your PayPal account after checking the good condition of the item and its packaging.
Are there any return shipping costs?
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It depends on your country of delivery:
In France, Spain, Germany, Luxembourg and Belgium, the return costs are at
charge of Angarde. The forwarding expenses are also in charge of Angarde.
For the euro zone (Except France metropolitan, Spain, Germany, Luxembourg, Belgium), the expenses of return are chargeable to the customer. The expenses of forwarding are the responsibility of
d'Angarde.
For the rest of the world, the costs
of return are charged to the customer. The expenses of forwarding are also with the load of customer.
Under what conditions can I return my product?
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Your order must be returned in perfect condition (e.g., nickel-plated inner and outer soles), in the original box with cork bag and soles, and within 30 days.
Can I return a pre-order?
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If you wish to return a product purchased as a pre-order, you have the possibility to reorder the same product at the same price conditions as when you placed the pre-order: we will refund you the difference upon receipt of your returned pair.